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Frequently Asked Questions for Physicians

What is Line by Line’s turnaround?

Standard turnaround is 24 hours. STAT services for those pertinent dictated records are offered by Line by Line at no charge.

How does Line by Line receive dictation?

Dictation can be performed via any phone line via a toll-free call-in number and personalized access code.  Digital handheld units can be utilized for those preferring mobility. Dictation is transmitted through a secure, encrypted connection to our secure servers. The transcriptionists retrieve the dictation via secure, encrypted connection, as well.   Additionally, Line by Line offers dictation via speech mike, as well as your own EMR dictation protocols.

Do you work with electronic medical record programs?

Yes. Currently we interface with various hospital and clinic-based electronic medical record programs including eClinicalWorks, Mosaiq, Radius, Epic, MedWorks, IKnowMed, OpalRad, Accelerad and Ramsoft, to name a few.

How are transcribed files transferred?

Transcribed files are delivered back to our file-retrieval web portal via secure HIPAA-compliant file transmission protocol. Depending on your needs, they can simultaneously be returned to your personal ShareFile folder or plaed directly into your own EMR.

How long are patient files stored?

Line by Line maintains indefinite document storage as long as you are a current customer. Should the relationship terminate your files will be retained for 30 days and then purged.

Is Line by Line HIPAA compliant?

Yes. We take great strides to remain in accordance with Health Insurance Portability and Accountability Act.

How do I get started?

For a free quote contact us toll free at 866-479-7911 or email at You can be ready to dictate in a matter of minutes!